Resort Operations Leader

Roberts-Resorts-; Rayford (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

401(k) with match

PTO 80 hours + 11 holidays

Complimentary resort stays

Company-paid coverages

Job summary

Roberts Resorts & Communities seeks a General Manager to oversee all resort operations, ensuring top-tier guest experiences and compliant, profitable performance. You will lead cross-functional teams, manage budgets, and align departments to deliver exceptional service and growth.

This role requires strategic oversight and hands-on leadership in a dynamic, hospitality-focused environment. The GM will drive guest satisfaction, supervise staff development, and partner with marketing and operations

Qualifications

• Bachelor's degree in hospitality or related field.
• Minimum of 5 years in resort management with proven leadership.
• Strong knowledge of hospitality industry regulations and trends.
• Excellent budgeting, forecasting, and P&L understanding.
• Experience in customer service and guest relations.
• Demonstrated leadership, coaching, and performance management.
• Proficiency with property management systems and MS Office.
• Certifications in hospitality/leadership are advantageous.

Responsibilities

• Uphold Roberts Resorts' core values to foster a positive work environment and guest experiences.
• Ensure guests and residents receive exemplary service aligned with the Customer Service Philosophy.
• Collaborate with marketing to boost reservations, occupancy, and brand visibility.
• Address and resolve guest and resident complaints to maintain satisfaction.
• Lead recruitment, training, scheduling, and development of team members.
• Work with management to address operational issues impacting guest satisfaction.
• Enforce compliance with resort rules, standards, and safety regulations.
• Monitor monthly operating budgets and strive to meet revenue goals while controlling costs.
• Ensure compliance with fair housing and local regulations governing operations.
• Assist in developing annual operating budget and provide data-driven insights.
• Promote sales of park models and homes within the resort and manage listing/sales process.
• Provide data to support capex and expansion budgeting.
• Maintain focus on property leadership and cultivate a culture of excellence and accountability.
• Perform other related duties as assigned.

Skills

Leadership

Customer Service

Communication

Strategic Planning

Problem Solving

Financial Management

Team Building

Adaptability

Decision Making

Conflict Resolution

Education

Bachelor's degree in hospitality management

5+ years resort management experience

Industry knowledge of hospitality trends

Budgeting/Forecasting/P&L knowledge

Customer service/guest relations

Leadership/coaching

MS Office / PMS proficiency

Hospitality certifications (advantageous)

Tools

Property Management Systems

Microsoft Office Suite

Job description

Roberts Resorts & Communities seeks a General Manager to oversee all resort operations, ensuring top-tier guest experiences and compliant, profitable performance. You will lead cross-functional teams, manage budgets, and align departments to deliver exceptional service and growth.

This role requires strategic oversight and hands-on leadership in a dynamic, hospitality-focused environment. The GM will drive guest satisfaction, supervise staff development, and partner with marketing and operations