General Manager

Roberts-Resorts-; Rayford (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

401(k) with match

PTO 80 hours + 11 holidays

Complimentary resort stays

Company-paid coverages

Job summary

Roberts Resorts & Communities seeks a General Manager to oversee all resort operations, ensuring top-tier guest experiences and compliant, profitable performance. You will lead cross-functional teams, manage budgets, and align departments to deliver exceptional service and growth.

This role requires strategic oversight and hands-on leadership in a dynamic, hospitality-focused environment. The GM will drive guest satisfaction, supervise staff development, and partner with marketing and operations

Qualifications

• Bachelor's degree in hospitality or related field.
• Minimum of 5 years in resort management with proven leadership.
• Strong knowledge of hospitality industry regulations and trends.
• Excellent budgeting, forecasting, and P&L understanding.
• Experience in customer service and guest relations.
• Demonstrated leadership, coaching, and performance management.
• Proficiency with property management systems and MS Office.
• Certifications in hospitality/leadership are advantageous.

Responsibilities

• Uphold Roberts Resorts' core values to foster a positive work environment and guest experiences.
• Ensure guests and residents receive exemplary service aligned with the Customer Service Philosophy.
• Collaborate with marketing to boost reservations, occupancy, and brand visibility.
• Address and resolve guest and resident complaints to maintain satisfaction.
• Lead recruitment, training, scheduling, and development of team members.
• Work with management to address operational issues impacting guest satisfaction.
• Enforce compliance with resort rules, standards, and safety regulations.
• Monitor monthly operating budgets and strive to meet revenue goals while controlling costs.
• Ensure compliance with fair housing and local regulations governing operations.
• Assist in developing annual operating budget and provide data-driven insights.
• Promote sales of park models and homes within the resort and manage listing/sales process.
• Provide data to support capex and expansion budgeting.
• Maintain focus on property leadership and cultivate a culture of excellence and accountability.
• Perform other related duties as assigned.

Skills

Leadership

Customer Service

Communication

Strategic Planning

Problem Solving

Financial Management

Team Building

Adaptability

Decision Making

Conflict Resolution

Education

Bachelor's degree in hospitality management

5+ years resort management experience

Industry knowledge of hospitality trends

Budgeting/Forecasting/P&L knowledge

Customer service/guest relations

Leadership/coaching

MS Office / PMS proficiency

Hospitality certifications (advantageous)

Tools

Property Management Systems

Microsoft Office Suite

Job description

Description

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

Performance Objectives

• Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences
• Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy
• Proactively engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility for Roberts Resorts.
• Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
• Lead team member selection, training, scheduling, and development efforts, ensuring adherence to policies and operational standards
• Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
• Enforce compliance with resort rules, standards, and regulations, fostering a safe and enjoyable environment for all
• Monitor and manage monthly operating budgets, striving to meet revenue goals while controlling expenses
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations
• Assist the management team in developing the annual operating budget as needed, providing valuable insights and data
• Promote the sale of park models, new and pre-owned homes within the Resort, and facilitate the listing and selling process
• Provide essential data to support capital expenditure and expansion budget planning for the management team
• Maintain a strong focus on property leadership, fostering a culture of excellence, accountability, and continuous improvement
• Performs other related duties as assigned

Requirements

Key Competencies

1. Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives.
2. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
3. Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates.
4. Strategic Planning: Skilled in developing and implementing long-term plans and strategies to drive the success of the resort.
5. Problem-Solving Abilities: Experienced in addressing challenges that may arise, particularly those involving multiple variables in standardized situations.
6. Financial Management: Proficient in managing budgets, controlling expenses, and maximizing revenue to achieve financial goals.
7. Team Building: Capable of building and nurturing high-performing teams through effective recruitment, training, and development initiatives.
8. Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results.
9. Decision Making: Demonstrated ability to make timely and effective decisions, considering relevant factors and potential outcomes.
10. Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents.

Education & Experience

• Bachelor's degree in hospitality management, Business Administration, or related field preferred.
• Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams.
• Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
• Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
• Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty.
• Demonstrated leadership abilities, including team building, coaching, and performance management.
• Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
• Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous.

Physical Requirements

• Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
• Manual dexterity for handling paperwork and using office equipment
• Clear vision and hearing for reviewing documents and communicating effectively
• Capability to lift up and carry up to 30 pounds

Benefits and Perks

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you’ll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages — STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts — enjoy the lifestyle you help create!

Commitment to Diversity

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.