Resort General Manager - Guest Experience & Ops Leader

Socket.dev; Spring (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Employer-paid life insurance

PTO 80 hours + holidays

401(k) with 3% company match

Complimentary stay at resort

Job summary

Roberts Resorts & Communities is seeking a General Manager to oversee all aspects of resort operations, drive guest and resident satisfaction, and lead cross-functional teams. You will manage budgets, ensure regulatory compliance, and collaborate with departments to provide exceptional service across the property.

The role requires strategic planning, financial acumen, and a proven track record in hospitality leadership.

Qualifications

• Bachelor’s degree or higher in hospitality management, business administration, or related field preferred.
• Minimum of 5 years in resort management or similar leadership role.

Responsibilities

• Oversee all aspects of resort operations, planning, organizing, and leading the team.
• Ensure compliance with policies, regulations, and safety standards.
• Foster collaboration across departments to deliver high-quality guest and resident services.
• Lead budgeting, forecasting, and financial performance for monthly operations.

Skills

Leadership

Customer Service

Effective Communication

Strategic Planning

Problem Solving

Financial Management

Team Building

Adaptability

Decision Making

Conflict Resolution

Education

Bachelor's degree in hospitality management or related field

Tools

Property management systems

Microsoft Office Suite

Job description

Roberts Resorts & Communities is seeking a General Manager to oversee all aspects of resort operations, drive guest and resident satisfaction, and lead cross-functional teams. You will manage budgets, ensure regulatory compliance, and collaborate with departments to provide exceptional service across the property.

The role requires strategic planning, financial acumen, and a proven track record in hospitality leadership.