Resort Operations & Guest Services Associate

Guest Services; Wenatchee (WA); On-site; USD 20,000 - 29,000; Full time

Job summary

The Lodge's Resort Worker will participate in most day-to-day operations with a strong emphasis on delivering outstanding customer service. The role requires cross-training across front desk, retail, housekeeping, groundskeeping, and food service to support a seamless guest experience.

Responsibilities include assisting customers, performing food service and housekeeping tasks, restocking supplies, and processing payments accurately.

Qualifications

• High school education preferred but not required.
• At least 1 year of work experience and willingness to learn.
• Strong reading and writing in English and good communication.
• Ability to interact with a diverse customer base.

Responsibilities

• Focus on the customer and meet needs of customer and company.
• Perform customer service, food service, housekeeping and other tasks.
• Restock supplies and handle payments/receipts accurately.
• Maintain clean, orderly stations and stock products.
• Adapt to tasks; may be assigned to other duties by supervisor.

Skills

One year of work experience

Good visual and communication skills

Ability to work with a variety of ppl

Cross-training across areas

Willing to work in fast-paced env

Education

Partial High School education

High School Diploma/G.E.D. preferred

Job description

The Lodge's Resort Worker will participate in most day-to-day operations with a strong emphasis on delivering outstanding customer service. The role requires cross-training across front desk, retail, housekeeping, groundskeeping, and food service to support a seamless guest experience.

Responsibilities include assisting customers, performing food service and housekeeping tasks, restocking supplies, and processing payments accurately.