Lodge Operations Supervisor — 24/7 Front Desk Lead

State of Arkansas; Bismarck (AR); On-site; USD 39,000 - 58,000; Full time

Job summary

The Lodge Supervisor/Expert at DeGray Lake Resort State Park oversees daily lodge operations, front desk, housekeeping, and guest services for a 90-room lodge. The role involves supervising a customer-service team, managing gift-shop sales, and acting as manager on duty when needed.

Availability for evenings, weekends, holidays, and overnight shifts is required; experience with reservation software and supervisory roles in hospitality is preferred.

Qualifications

• Minimum of one year experience in hospitality or lodge operations.
• Strong supervisory and leadership abilities to manage staff effectively.
• Excellent verbal and written communication skills for guests and staff.
• Ability to manage reservations, reports, and revenue tracking.

Responsibilities

• Oversee the lodge front desk operations, housekeeping, and guest services.
• Assist with reservations, event coordination, and lodge maintenance.
• Supervise staff, schedule, train, and evaluate employees.
• Monitor room availability, check-in/check-out, and guest payments.

Skills

Supervisory skills

Customer service

Communication

Budgeting

Reservation systems

Tools

Reservation software

Job description

The Lodge Supervisor/Expert at DeGray Lake Resort State Park oversees daily lodge operations, front desk, housekeeping, and guest services for a 90-room lodge. The role involves supervising a customer-service team, managing gift-shop sales, and acting as manager on duty when needed.

Availability for evenings, weekends, holidays, and overnight shifts is required; experience with reservation software and supervisory roles in hospitality is preferred.