Resort Operations & Guest Experience Lead

Roberts Resorts; Apache Junction, Northern (AZ, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Employer-paid life insurance

401(k) with 3% company match

Complimentary resort stays

Job summary

Roberts Resorts & Communities is seeking an Assistant Manager to support resort operations, guest relations, and staff coordination. You will assist in marketing initiatives, admin tasks, and property maintenance while upholding exceptional service standards.

The role emphasizes leadership, budget awareness, and adherence to resort rules, with opportunities to collaborate across departments and drive guest satisfaction across the community.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year in property/resort management preferred.
• Experience in customer service or hospitality beneficial.

Responsibilities

• Support resort community operations including admin tasks, marketing, and maintenance.
• Prioritize guest and resident relations to ensure Epic Customer Service.
• Assist in staffing and scheduling of resort staff to ensure coverage.

Skills

Financial acumen

Leadership

Verbal & written communication

Organizational skills

Accounting basics

Fast-paced environment

Fair housing & employment laws

Basic computer proficiency

Availability for after-hours

Education

High School Diploma or GED

Tools

Rent Manager

Reserve America

RMS

MS Office

Job description

Roberts Resorts & Communities is seeking an Assistant Manager to support resort operations, guest relations, and staff coordination. You will assist in marketing initiatives, admin tasks, and property maintenance while upholding exceptional service standards.

The role emphasizes leadership, budget awareness, and adherence to resort rules, with opportunities to collaborate across departments and drive guest satisfaction across the community.