Resort General Manager: Growth, Profit & Guest Experience

Capital Vacations; North Carolina; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/Dental with employer contribi'

Voluntary Life Insurance

Long term disability

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations in Duck, North Carolina seeks a General Manager to lead all resort operations and guest relations. You will direct day-to-day staff activities, ensure service standards, and collaborate with Owners and Board Members to optimize profitability and guest satisfaction.

The role requires at least 5 years of GM experience, preferably in timeshare or hospitality, with strong leadership, budgeting, and strategic planning capabilities. Travel to support initiatives may be involved.

Qualifications

• Minimum 5 year General Manager experience/ timeshare experience preferred.
• Bachelor’s Degree in Business Management/Hospitality or equivalent industry job-related experience considered.
• Excellent verbal and written communication skills; proven leadership abilities.

Responsibilities

• Oversee the resort's day-to-day operations and staff management, ensuring guest satisfaction.
• Process and submit payroll to Human Resources.
• Hold regular briefings with department heads and manage all departments daily.
• Ensure compliance with SOPs, policies, procedures and service standards.
• Lead capital projects, budgeting, marketing and sales plans for the property.
• Manage guest service recovery and safeguard operational quality.

Skills

Leadership

Operations management

Payroll processing

Guest relations

Policy compliance

Education

Bachelor’s Degree in Business Management/Hospitality

Tools

Microsoft Office

Job description

Capital Vacations in Duck, North Carolina seeks a General Manager to lead all resort operations and guest relations. You will direct day-to-day staff activities, ensure service standards, and collaborate with Owners and Board Members to optimize profitability and guest satisfaction.

The role requires at least 5 years of GM experience, preferably in timeshare or hospitality, with strong leadership, budgeting, and strategic planning capabilities. Travel to support initiatives may be involved.