General Manager

Capital Vacations, LLC; Tennessee; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/Dental with employer contrib u

Voluntary Life Insurance

Disability

Aflac Insurance

Company-paid life insurance and long‑/

Travel Perks to Resort Locations

Perks Program

Job summary

Capital Vacations, LLC in Gatlinburg, Tennessee is seeking a General Manager to oversee all resort operations, staff management, and guest satisfaction. This role partners with Owners and the Board to drive service excellence and strategic planning across departments.

The GM will lead daily operations, manage budgets, execute capital projects, and ensure compliance with safety and service standards while maintaining profitability and growth for the property.

Qualifications

• Bachelor’s Degree in Business Management/Hospitality or equivalent industry job-related experience.
• Experience as a General Manager or Assistant General Manager preferred.
• Experience within the hospitality industry.
• Excellent verbal and written communication skills and strong leadership.

Responsibilities

• Overseeing the operations functions of the Resort.
• Managing payroll submissions to HR.
• Leading heads of departments and addressing guest complaints; stepping in for any department as needed.
• Ensuring compliance with SOPs, policies, procedures, and service standards.
• Leading capital projects, customer service, and refurbishment efforts.

Skills

Leadership

Communication

Hospitality experience

Budgeting

Education

Bachelor’s Degree in Business Management/Hospitality or equivalent

Job description

Gatlinburg, Tennessee · Gatlinburg Town Square · Resort Operations-Mgmt

Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a skilled and dedicated General Manager to join our team. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.

What you're great at:

• Overseeing the operations functions of the Resort
• Processing and submitting payroll to Human Resources
• Holding regular briefings and meetings with all heads of departments. Oversees and manages all departments and works closely with department heads daily. Is accountable for the responsibilities of department heads and takes ownership of all guest complaints. Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.
• Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
• Leads all key property issues, including capital projects, customer service, and refurbishment
• Handles complaints and oversees service recovery procedures
• Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget. Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded. Delivers resort budget goals and sets other short- and long-term strategic goals for the property. Develops improvement actions and carries out cost savings
• Ensures all decisions made are in the best interest of the Resort and Management
• Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
• Ensures the monthly financial outlooks for the Resort are on target and accurate. Prepares monthly financial reporting for the Owners and Board Members. Draws up plans and budget (revenue, costs, etc.) for Owners
• Provides effective leadership to all Resort Team Members
• Responds to audits to ensure continual achieved improvement
• Is responsible for safeguarding the quality of operations (both internal & external audits). Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements
• Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you have already achieved:

• Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job-related experience
• Experience as a General Manager or Assistant General Manager preferred
• Experience within the hospitality industry
• Excellent verbal and written communication skills. Proven strong leadership skills. Ability to manage, direct, and complete assigned duties. Excellent computer skills, Mircosoft Office Suite abilities. Ability to prioritize, manage, and delegate efficiently.