Resort Lost & Found Concierge (Part-Time)

Soaky Mountain Waterpark; Sevierville, Northern (TN, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Soaky Mountain Waterpark is seeking a guest services associate to support resort guests by locating missing items, coordinating shipments, and answering guest questions. You will handle lost and found inquiries, contact departments to locate items, and ensure proper logging of medications and sensitive items.

Responsibilities include processing mail and packages, maintaining an organized Lost & Found, assisting security and shuttle teams, and supporting accounting with deposits.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to read safety rules and operating instructions; write routine reports.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Monitor and answer phones frequently; check for messages regarding lost and found.
• Locate items by contacting departments and calling/emailing guests back when found.
• Keep the lost and found room organized.
• Log and handle medications turned in to Lost & Found and coordinate with Risk.
• Dispose of IDs, debit/credit cards properly and log them.
• Monitor valued items ($50) in the Lost & Found system.
• Inspects vacant rooms to locate lost guest items as requested.
• Assist security with calls and dispatch as needed; support shuttle drivers.
• Transport accounting to bank for deposits and other needs; shipping of packages.
• All other duties as assigned by management.

Skills

Negotiation

Listening skills

Independence

Problem solving

Staff training

Multi-tasking

Office equipment

Policy knowledge

Resort knowledge

Professionalism

Attendance

Punctuality

Uniform compliance

Stress management

Education

High school diploma or GED

Tennessee Driver’s License with F endorsement

Unarmed Security license (preferred)

Tools

Computer

Word processing

Spreadsheets

Voicemail

Copier

Fax

Calculator

Job description

Soaky Mountain Waterpark is seeking a guest services associate to support resort guests by locating missing items, coordinating shipments, and answering guest questions. You will handle lost and found inquiries, contact departments to locate items, and ensure proper logging of medications and sensitive items.

Responsibilities include processing mail and packages, maintaining an organized Lost & Found, assisting security and shuttle teams, and supporting accounting with deposits.