Guest Services Concierge - Front Desk

MOUNTAIN LAKE; Lake Wales (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Mountain Lake in Lake Wales, FL is seeking a front desk associate to deliver exceptional guest services and keep the club running smoothly. You will be the primary contact for Members and guests, greeting them warmly and providing helpful, knowledgeable service.

Responsibilities include check-in/out, answering inquiries, coordinating with housekeeping and other departments, posting charges, and arranging transportation, spa services, dinner reservations, take-out orders, and recreational

Qualifications

• High School Diploma or GED required.
• Hospitality experience (club, resort, or similar) preferred.
• Strong English grammar and communication skills.
• Proficient with Microsoft Office and multi-line phone systems.

Responsibilities

• Check-in and check-out of guests and provide front desk assistance.
• Greet Members and guests and handle inquiries and calls; direct to appropriate department.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mountain Lake in Lake Wales, FL is seeking a front desk associate to deliver exceptional guest services and keep the club running smoothly. You will be the primary contact for Members and guests, greeting them warmly and providing helpful, knowledgeable service.

Responsibilities include check-in/out, answering inquiries, coordinating with housekeeping and other departments, posting charges, and arranging transportation, spa services, dinner reservations, take-out orders, and recreational