PT Weekend Lost & Found Associate

Wilderness-Hotel-and-Resort-In; Sevierville (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Wilderness-Hotel-and-Resort-In is seeking a detail-oriented Lost & Found Clerk to assist guests by locating missing items, answering inquiries, and processing shipments via USPS/UPS/FedEx. You’ll help keep the Lost & Found organized, log sensitive items, and coordinate with security and other departments.

Strong communication and multi-tasking are essential for this on-site role. Responsibilities include handling medications, resealing identifications, supporting shuttle and security teams, and

Qualifications

• High school diploma or GED or equivalent.
• 1–3 months related experience or training, or equivalent.
• Ability to read safety rules and write routine reports.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Answer phones regarding lost and found and shipping requests.
• Locate items by contacting departments and notifying guests.
• Keep lost and found area organized.
• Log and turn in medications to Risk.
• Dispose of IDs, debit cards, and credit cards properly and log them.
• Monitor items valued over $50 and log in system.
• Inspect vacant rooms to locate lost items.
• Assist security with calls and dispatch tasks.
• Assist shuttle drivers with breaks as needed.
• Transport accounting to the bank for deposits and other needs.
• Ship packages for all departments as needed.
• Perform other duties as assigned.

Skills

Negotiation

Independence

Problem solving

Staff training

Office equipment

Policy knowledge

Resort knowledge

Stress management

Education

High school diploma or GED

Tools

MS Office

Phone system management

Fax/ copier

Job description

SUMMARY:

Ensures resort guests are receiving the highest quality service levels as possible and helping locating their missing items. Assist departments with items needing to be shipped or mail via USPS, UPS, or Fedex. Answer phone calls from guests regarding lost and found items and shipping request plus resort questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Monitor and answer phones frequently check for messages regarding lost and found.
• Ensure that we do our best to locate any item(s) a guest might have forgotten by contacting the appropriate department(s) and calling/emailing the guest back if the item is found.
• Ensuring lost and found room is kept organized.
• Ensure any medication turned into Lost & Found (prescription or over the counter) is logged and turned in to Risk.
• Ensure all forms of identification, debit cards, and credit cards are disposed of properly and logged.
• Monitor items that we have in our possession that have a value of $50.00 and log into the Lost and Found system.
• As requested, inspects vacant rooms to locate lost guest items.
• Assists security department with any tasks assigned such as: assists on security calls or handling security calls if the calls numbers are higher than expected or overwhelming.
• Assists security dispatch with any breaks or questions as needed.
• Assists shuttle drivers with meal breaks as needed.
• Transport accounting to the bank for bi-weekly deposits or change requests, as well as any other transportation needs.
• Shipping of packages for all departments as needed.
• All other duties as assigned by management.

EDUCATION and/or EXPERIENCE: Level 3

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 3

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Level 3

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Level 3

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Tennessee Driver’s License with F endorsement or ability to obtain one with 30 days of employment (required)
• Ability to be covered by and maintain company insurance
• Unarmed Security license (preferred)

QUALIFICATIONS:

• Requires good negotiation and listening skills
• Ability to act independently with little supervision
• Skilled in problem solving and staff training
• Efficiently handle multiple duties
• Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator
• Requires a good understanding of company policies and procedures
• Working knowledge of resort amenities, room designs, and general golf knowledge
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
  • Frequently walk, sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear
  • Occasionally stand, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 10 pounds
  • Frequently lift up to 25 pounds
  • Occasionally lift up to 50 and 100 pounds with assistance

Vision Requirements: Close Vision, Distant Vision

WORK ENVIRONMENT:

• Occasionally exposed to wet or humid conditions (non-weather) and outdoor weather conditions

Noise Levels: Moderate