Part-Time Lost & Found Concierge

Wilderness-Hotel-and-Resort-In; Sevierville (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Wilderness-Hotel-and-Resort-In is seeking a detail-oriented Lost & Found Clerk to assist guests by locating missing items, answering inquiries, and processing shipments via USPS/UPS/FedEx. You’ll help keep the Lost & Found organized, log sensitive items, and coordinate with security and other departments.

Strong communication and multi-tasking are essential for this on-site role. Responsibilities include handling medications, resealing identifications, supporting shuttle and security teams, and

Qualifications

• High school diploma or GED or equivalent.
• 1–3 months related experience or training, or equivalent.
• Ability to read safety rules and write routine reports.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Answer phones regarding lost and found and shipping requests.
• Locate items by contacting departments and notifying guests.
• Keep lost and found area organized.
• Log and turn in medications to Risk.
• Dispose of IDs, debit cards, and credit cards properly and log them.
• Monitor items valued over $50 and log in system.
• Inspect vacant rooms to locate lost items.
• Assist security with calls and dispatch tasks.
• Assist shuttle drivers with breaks as needed.
• Transport accounting to the bank for deposits and other needs.
• Ship packages for all departments as needed.
• Perform other duties as assigned.

Skills

Negotiation

Independence

Problem solving

Staff training

Office equipment

Policy knowledge

Resort knowledge

Stress management

Education

High school diploma or GED

Tools

MS Office

Phone system management

Fax/ copier

Job description

Wilderness-Hotel-and-Resort-In is seeking a detail-oriented Lost & Found Clerk to assist guests by locating missing items, answering inquiries, and processing shipments via USPS/UPS/FedEx. You’ll help keep the Lost & Found organized, log sensitive items, and coordinate with security and other departments.

Strong communication and multi-tasking are essential for this on-site role. Responsibilities include handling medications, resealing identifications, supporting shuttle and security teams, and