Guest Services Champion - Winter Resort Experience

Mountain-Capital-Partners; Crescent Lake (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Willamette Pass Resort seeks a guest services associate to welcome guests, assist with tickets, season passes, gear rentals, and snow school redemptions. You will respond to emails promptly and help lost and found items reach their owners.

You will be the main contact for guest concerns and help with opening and closing procedures across multiple areas. The role requires skiing knowledge, strong computer skills, and the ability to work outdoors in a fast-paced environment.

Qualifications

• Knowledge of skiing and other winter activities is preferred.
• Strong computer skills.
• Ability to work in a fast-paced, outdoor environment.
• Available to work on weekends and holidays.

Responsibilities

• Welcome guests warmly and respond to their queries in a professional, efficient manner.
• Assist guests with ticket purchases, season pass purchases, equipment rental pickups, and snow school lesson redemptions.
• Respond to guest email inquiries in a timely and professional manner, ensuring their questions are answered.
• Handle lost and found items, ensuring they are securely stored and returned to their rightful owners when claimed.
• Be the point of contact for any guests with concerns and resolve the concerns in a timely manner.
• Complete opening and closing procedures for multiple areas.
• Assist in any other department or with any other duties, as assigned or needed.

Skills

Skiing knowledge

Computer skills

Outdoor work

Weekend/holiday availability

Job description

Willamette Pass Resort seeks a guest services associate to welcome guests, assist with tickets, season passes, gear rentals, and snow school redemptions. You will respond to emails promptly and help lost and found items reach their owners.

You will be the main contact for guest concerns and help with opening and closing procedures across multiple areas. The role requires skiing knowledge, strong computer skills, and the ability to work outdoors in a fast-paced environment.