IT Technician – Resort Tech & Network Support

Great Wolf Lodge; Naples (FL); On-site; USD 30,000 - 33,000; Full time

Job summary

Great Wolf Lodge is seeking an IT Technician to provide technical support across the resort, including workstation, printer setup, server administration, network monitoring, and backups. You will work under the IT Manager, collaborating with on-site staff on PMS/POS issues and maintaining systems compliance.

The role requires an Associates degree in IT or related field, strong knowledge of O365, MS Office, networking concepts, and desktop/mobile OS. Background check and drug screen are required.

Qualifications

• Associates degree in IT or related field.
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience.
• Proficiency in Microsoft Office suite.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Work closely with on property staff on systems related issues pertaining to the PMS, POS
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
• Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
• Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
• Administer and enforce GWR license agreements for compliance budgetary accuracy
• Work closely with members of the GWR IT team
• Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
• Assist the corporate IT on projects and support related issues in the field or at the corporate office
• Prioritize projects and support workload at the resort
• Conduct regular training sessions to keep the knowledge base at the properties current

Skills

O365 & MS Office

Network concepts (TCP/IP, SMTP, Ether)

Desktop & mobile OS

Audio/Visual support

Education

Associates degree in IT or related field

Tools

SCCM

Cisco

Server virtualization

Job description

Great Wolf Lodge is seeking an IT Technician to provide technical support across the resort, including workstation, printer setup, server administration, network monitoring, and backups. You will work under the IT Manager, collaborating with on-site staff on PMS/POS issues and maintaining systems compliance.

The role requires an Associates degree in IT or related field, strong knowledge of O365, MS Office, networking concepts, and desktop/mobile OS. Background check and drug screen are required.