IT Technician — Resort Tech Support & Network Admin

Great Wolf Lodge

Traverse (MI)

On-site

USD 40,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Paid Time Off

Annual Bonus

Job summary

Great Wolf Lodge is seeking an IT Technician to provide technical support for lodge systems, including PMS and POS. This role reports to the IT Manager and covers workstation and printer setup, server administration, network monitoring, backups, and hardware maintenance.

The IT Technician will collaborate with on-property staff, supervise system usage, and participate in ongoing training. An Associates degree in IT and Microsoft/Office proficiency are required; SCCM, Cisco, and server

Qualifications

Associates degree in IT or equivalent
Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet)
Desktop/mobile OS and hardware support experience
Background check and drug screen required

Responsibilities

Work with on-property staff on systems issues related to PMS and POS
Monitor and administer network, workstations, security system, backups and servers
Assemble, repair, install, and de-install computers and equipment
Train staff on system usage and ensure policy compliance
Assist IT team with projects and field support as needed
Maintain accurate inventories and clean work areas