Resort Hotel Operations Leader | Guest Experience & Revenue

Prime Group; Marathon (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Prime Group is seeking a Hotel Manager to run the daily operation of the 126-room hotel and deliver an exceptional guest experience across all departments.

The role partners with shared resort services, manages budgets, and ensures brand standards in a resort setting in Marathon, FL. You will develop leaders, protect assets, and align operations with financial goals while delivering polished, guest‑centric service.

Qualifications

• 5+ years of progressive hotel operations experience, including 3+ years in a hotel leadership or department-head role.
• Bachelor's degree preferred; equivalent hospitality experience accepted.
• Multi-department hotel operations, team leadership and coaching, and guest recovery.
• Command of hotel financial statements and budgets, revenue and labor management, and property management systems.
• Brand compliance, safety, and internal controls expertise.
• Experience in upscale, full-service, or resort hotel operations preferred.
• Anticipates operational and financial issues using forecasts, guest feedback, and daily performance data.
• Balances a memorable guest experience with disciplined spending, strong standards, and long‑term asset care.
• Ability to stand, walk, and reach with hands and arms; occasionally lift up to 40 pounds.

Responsibilities

• Direct daily hotel operations across Front Office, Housekeeping, and Engineering, coordinating with Food & Beverage, Sales, and shared resort services
• Lead daily operational meetings covering arrivals, VIPs, occupancy, room readiness, staffing, and guest feedback
• Own guest experience and recovery; resolve escalated concerns promptly and deliver consistent brand standards
• Partner with Revenue Management and Sales to protect rate integrity, manage inventory and group needs, and grow revenue
• Manage budgets, staffing schedules, payroll, purchasing, and controllable expenses; explain performance variances
• Oversee cash controls, accurate posting and billing, internal controls, and audit compliance in partnership with Finance
• Maintain property appearance, preventive maintenance, life safety practices, and readiness for brand inspections
• Recruit, train, coach, and evaluate department leaders and associates; build succession capability
• Coordinate meetings, events, group arrivals, and cross-property initiatives with Sales & Catering and resort leadership
• Implement PMG Hospitality policies, procedures, and service culture, and report progress to the Managing Director

Skills

Hotel operations leadership

Team leadership

Guest recovery

Budgeting & forecasting

Revenue coordination

Education

Bachelor's degree preferred

Tools

Property Management System (PMS)

Job description

Prime Group is seeking a Hotel Manager to run the daily operation of the 126-room hotel and deliver an exceptional guest experience across all departments.

The role partners with shared resort services, manages budgets, and ensures brand standards in a resort setting in Marathon, FL. You will develop leaders, protect assets, and align operations with financial goals while delivering polished, guest‑centric service.