Resort Guest Services Specialist

Travel-Leisure-Co; Williamsburg (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in the United States to warmly welcome guests, assist with registrations, issue keys, and quote room rates.

The role involves processing payments, handling reservations, and resolving inquiries with a friendly, service-oriented approach. The position requires excellent English communication, basic math, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• Excellent communication skills in English.
• Strong customer-service orientation with a friendly demeanor.
• Ability to handle cash transactions accurately and securely.
• Capable of multitasking in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Provide room rate quotes and assist with reservations.
• Process cash and credit card transactions following procedures; balance cash receipts.
• Complete checkout procedures and verify charges in guest folios.
• Respond to guest inquiries quickly and accurately to enhance the experience.

Skills

Customer service

Communication

Cash handling

Multitasking

Attention to detail

Problem solving

English literacy

Tools

MS Office

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in the United States to warmly welcome guests, assist with registrations, issue keys, and quote room rates.

The role involves processing payments, handling reservations, and resolving inquiries with a friendly, service-oriented approach. The position requires excellent English communication, basic math, and the ability to multitask in a fast-paced hospitality environment.