Resort Guest Services Specialist

Sun Communities; Jacksonville (FL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

401(k) Matching

Employee Assistance Program

Identity Theft Insurance

Team Member Discounts

Discounts on Sun Outdoors locations

Paid sick leave

Paid holidays & jury duty

Job summary

Sun Outdoors in Jacksonville, FL, is seeking a Guest Services Coordinator (Part Time) to support the resort office and guest relations. You will handle reservations, inquiries, and administrative tasks while ensuring smooth daily operations and guest satisfaction.

The role requires strong communication, familiarity with MS Office, and the ability to manage various tasks in a dynamic resort environment. Benefits include 401(k), paid leave, and staff discounts.

Qualifications

• High School Diploma or GED (Required).
• 2 years in administrative experience (Required).
• 6 months in previous experience using property management and/or reservation systems (Preferred).
• 6 months in hotel or resort front desk experience (Preferred).
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Skills

Excellent telephone skills

Professional appearance

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Email

Property management system (Yardi)

Job description

Sun Outdoors in Jacksonville, FL, is seeking a Guest Services Coordinator (Part Time) to support the resort office and guest relations. You will handle reservations, inquiries, and administrative tasks while ensuring smooth daily operations and guest satisfaction.

The role requires strong communication, familiarity with MS Office, and the ability to manage various tasks in a dynamic resort environment. Benefits include 401(k), paid leave, and staff discounts.