Resort Guest Experience Coordinator

Sun Communities & Sun Outdoors; Bushnell (FL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid sick leave

Online pay access

SunRewards program

Team Member Perks & Benefits Program

DailyPay

Sun University access

RV site rent discounts at Sun Outdoors

Job summary

Sun Outdoors is seeking a Guest Services Coordinator to handle routine office work and administrative tasks for the RV resort, working closely with the RV Resort Manager and team.

The role includes guest interactions, cash handling in Yardi, reservations, communications, and supporting events. Requires a high school diploma, 2 years admin experience, and familiarity with property management systems; valid driver’s license is required.

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months in property management/reservation systems preferred (e.g., Yardi).
• 6 months in hotel or resort front desk experience preferred.
• Strong customer service skills and excellent telephone skills.
• Good problem solving skills and professional appearance.
• Intermediate to advanced computer proficiency with MS Office, email, internet, and timely data entry.
• Must have a valid driver's license.

Responsibilities

• Greets and establishes rapport with guests and residents; routes feedback to RV Resort Manager (Essential).
• Maintains petty cash and records expenditures.
• Answers phones, types, copies, files, and performs general admin tasks (Essential).
• Collects and posts deposits, processing fees, rent, and other charges in Yardi; issues receipts.
• Prepare and distribute resort communications and newsletters.
• Assist with accepting guest reservations in person and by phone.
• Ensure office supplies are stocked and manage supply orders.
• Coordinate guest and resident relations events and activities at the resort.
• Assist with preparation of marketing materials.
• Make collection calls and submit bad debt files for collections.
• Process resident move-ins/outs and maintain resort records.

Skills

Customer service

Telephone skills

Problem solving

Professional appearance

Data entry

MS Office proficiency

Driver's license

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office Suite

Job description

Sun Outdoors is seeking a Guest Services Coordinator to handle routine office work and administrative tasks for the RV resort, working closely with the RV Resort Manager and team.

The role includes guest interactions, cash handling in Yardi, reservations, communications, and supporting events. Requires a high school diploma, 2 years admin experience, and familiarity with property management systems; valid driver’s license is required.