Guest Services Coordinator - Part Time

Woodlake Trails; Jacksonville (FL); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

401(k) Plan with employer matching

Employee Assistance Program

Identity Theft Insurance

Team Member Perks & Discounts

Discounts at Sun Outdoors locations

Paid sick leave

Paid holidays, bereavement time, jury‑

Job summary

Sun Outdoors in Jacksonville seeks a Guest Services Coordinator to manage front desk duties, reservations, and administrative tasks for our resort community.

You will greet guests, handle inquiries, process payments in Yardi, and assist with communications, events, and marketing materials. A focus on accuracy, customer service, and teamwork is essential for success.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of administrative experience is required.
• Six months experience using property management and/or reservation systems is preferred.
• Six months front desk experience in hotel or resort setting is preferred.
• Excellent telephone skills and professional appearance are essential.
• Proficient in Microsoft Office, email, internet, and timely data entry.

Responsibilities

• Greets guests and residents; fields comments and complaints to the RV Resort Manager.
• Maintains petty cash and records expenditures.
• Answers phones, types, photocopies, files, and performs other admin duties.
• Processes payments in Yardi and posts to proper accounts; issues receipts.
• Prepare and distribute resort communications (rules, notices, newsletters).
• Assist with guest reservations in person and by phone.
• Maintain office supplies and place supply orders as needed.
• Coordinate guest and resident events and activities.
• Assist with marketing materials preparation.
• Make collection calls for site rent; forward bad debt files to collections.
• Process move-ins and move-outs; update records and files.
• Enter prospect information into PM/reservation system; track approvals/denials.
• Assist residents by checking Sun Homes inventory and reviewing listings.
• Review and code invoices; submit for manager approval.
• Check guests in/out for reservations; greet residents and guests.
• Refer sales prospects to RV Resort Manager/Sales Manager.
• Assist with status of inventory and rental applications.
• Assist with general duties as assigned.

Skills

Excellent telephone skills

Professional appearance

Data entry

Microsoft Office proficiency

Education

High School Diploma or GED

Tools

Yardi

Property management system

Reservation system

Job description

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Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, cool perks, and flexibility.

• 401(k) Plan with employer matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Discounts at Sun Outdoors locations across the nation
• Paid sick leave
• Various paid holidays, bereavement time and pay for jury duty

$15 per hour

Job Reference: 137285

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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Nearest Major Market: Jacksonville
Job Segment: Front Desk, Data Entry, Accounts Payable, Supply, Administrative, Part Time, Finance, Operations