Guest Services Coordinator - Part Time

Charlie Hustle, LLC.; Bushnell (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid sick leave

SunRewards program

Team Member perks & discounts

Sun University access

RV site rent discounts

Job summary

Sun Outdoors is seeking a part-time Guest Services Coordinator to support resort operations in Bushnell, FL. You will handle guest communications, reservations, and administrative tasks, ensuring a smooth guest experience and accurate records.

The role requires strong phone etiquette, basic accounting, and proficiency with MS Office and relevant reservation systems. A valid driver’s license and professional appearance are essential for daily duties at the resort.

Qualifications

• High School Diploma or GED is required.
• At least 2 years of administrative experience.
• 6 months using property management and/or reservation systems preferred.
• 6 months in hotel or resort front desk experience preferred.
• Excellent telephone skills and professional appearance.
• Proficient computer skills with Microsoft Office and data entry.

Responsibilities

• Greet guests and establish rapport with current and prospective residents.
• Handle petty cash and record expenditures accurately.
• Perform general administrative tasks (phones, typing, filing, etc.).
• Process deposits, rent, fees, and other charges in the system with receipts.
• Assist with guest reservations in person and by phone.
• Maintain office supplies and coordinate events and communications.
• Support resort marketing materials and collect/route feedback from guests.
• Process move-ins/move-outs and maintain resort records and reports.

Skills

Telephone skills

Professional appearance

Administrative experience

Data entry

Microsoft Office

Driver's license

Education

High School Diploma or GED

Tools

Property management system

Reservation system

Hotel front desk software

Job description

Career Opportunities: Guest Services Coordinator - Part Time (137330)

Sun Communities, Inc. - FL-Bushnell, Red Oaks - Seasonal - Part Time

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide