Resort Guest Services Agent

The Sagamore Resort; Bolton Landing (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Stay on bonus

Free Meal per shift

Employer-Provided Uniforms

25% Discount on Resort Outlets

Hotel Discounts

Friends and Family Discount

Job summary

The Sagamore Resort is looking for Call Center Agents to provide a friendly voice for guests. You will handle incoming calls, assist with inquiries, and relay communications across departments.

The position offers a competitive compensation of $18.51 per hour along with a benefits package including health, dental, and vision insurance, complimentary meal, and discounts on resort outlets.

Qualifications

• No previous experience required, but call center or hospitality experience is a plus.
• Great interpersonal and excellent communication skills are essential.
• Must be flexible to work various schedules, including weekends and holidays.

Responsibilities

• Answer all incoming calls with a friendly and welcoming tone.
• Route calls to the correct departments or person.
• Be knowledgeable of all hotel facilities and their hours.
• Input guest requests into HotSOS and follow up.
• Take room service orders and input them into Digital Dining.

Skills

Interpersonal skills

Excellent communication

Teamwork

Computational ability

Job description

The Sagamore Resort is looking for Call Center Agents to provide a friendly voice for guests. You will handle incoming calls, assist with inquiries, and relay communications across departments.

The position offers a competitive compensation of $18.51 per hour along with a benefits package including health, dental, and vision insurance, complimentary meal, and discounts on resort outlets.