CID/Resort Call Center

Opal Collection; Bolton Landing (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Stay on bonus opportunity after 6 mont

Complimentary Bus/ Jolly Trolley Bus P

Free Associate Parking

Free Meal for every shift worked

Employer-Provided Uniforms

25% Discount on Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount at Opal

Job summary

Opal Collection in Bolton Landing, NY is seeking a friendly Call Center Agent to greet guests, answer inquiries, and process room service orders while they are on property.

You will route calls to the correct departments, keep guests informed about facilities and hours, input requests into HotSOS and Digital Dining, and support team operations. No prior experience required, hospitality or call center experience is a plus, and a flexible schedule is helpful.

Qualifications

• No previous experience required; hospitality or call center experience is a plus.
• Must have great interpersonal and communication skills.
• Ability to work within a team and adapt to a flexible schedule.

Responsibilities

• Answer incoming calls with a friendly and welcoming tone.
• Screen and route calls to the correct departments or person.
• Be knowledgeable of hotel facilities and hours of operation.
• Answer questions about the resort and its offerings.
• Input guest and employee requests into HotSOS and follow up accordingly.
• Take room service orders and input into Digital Dining.
• Become familiar with the operating system and guest reservation information.
• Be acquainted with side work such as prep welcome packets, doggie bags, etc.
• Place and make wake-up calls.
• Other duties may be assigned.

Skills

Interpersonal skills

Communication skills

Teamwork

Computational ability

Tools

HotSOS

Digital Dining

Job description

Summary:

Our Call Center Agents are responsible for being a warm friendly voice of the resort. They will be receiving all incoming calls from guests who are on the property by assisting them with questions, requests, and room service orders. Off-property guests who need to be directed to the correct department. They will also play an integral role in communicating information between departments.

Compensation:

$18.51 / hours

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Stay on bonus opportunity after 6 months
• Complimentary Bus/ Jolly Trolley Bus Passes
• Free Associate Parking
• Free Meal for every shift worked
• Employer-Provided Uniforms
• 25% Discount on Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount at Opal Sands

Essential Duties and Responsibilities include the following:

• Answer all incoming calls with a friendly and welcoming tone
• Screens and route calls to the correct departments or person
• Be knowledgeable of all hotel facilities and hours of operations
• Answer any questions about the resort and its offerings
• Input guest and employee requests into HotSOS and follow up accordingly
• Take room service orders and input into Digital Dining
• Become familiar with the operating system and know guest reservation information
• Be acquainted with side work such as prep welcome packets, doggie bags, etc.
• Place and make wake-up calls
• Other duties may be assigned.

Requirements

• No previous experience is required but previous hospitality or call center experience is a plus
• Must have great interpersonal skills
• Requires excellent communication skills, both verbal and written
• Must be able to work within a team
• Must possess computational ability
• Flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.