Security Agent

Opal Collection; Town of Bolton (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Free meals for break period

Discounts at Opal Collection Resorts

Spa & Retail Discounts

24/7 Fitness Center Access

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Opal Collection seeks a Security Agent at The Sagamore Resort in Bolton, NY, responsible for maintaining a safe and welcoming environment. This role includes patrolling the grounds, assisting guests, and responding to various situations with a calm demeanor.

Qualifications include a high school diploma and preferred prior security or customer service experience. Full and part-time roles are available, with a starting pay of $18.00 per hour.

Benefits include free meals, discounts, and health insurance for full-time employees.

Qualifications

• Prior security, hospitality, or customer service experience preferred.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts as needed.

Responsibilities

• Provide a visible security presence throughout the resort property.
• Greet and assist guests while maintaining security awareness.
• Respond promptly to incidents and emergencies.

Skills

Interpersonal skills

Communication skills

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

NYS Guard Card

Job description

Summary

A Security Agent at The Sagamore Resort is responsible for maintaining a safe, secure, and welcoming environment for guests, team members, and property. This role requires a professional presence, strong guest service skills, and the ability to respond calmly and effectively to a variety of situations while upholding the resort’s standards of excellence, discretion, and hospitality.

Essential Duties & Responsibilities

• Provide a visible security presence throughout the resort property, including patrols of buildings, grounds, parking areas, and docks
• Greet and assist guests in a courteous, professional manner while maintaining security awareness
• Monitor and control access to resort facilities as required
• Respond promptly to incidents, emergencies, alarms, and guest or employee concerns
• Complete detailed incident reports, daily logs, and other documentation accurately and in a timely manner
• Enforce resort policies and procedures while maintaining a calm and respectful approach
• Coordinate with resort departments to support special events, VIP arrivals, and large guest functions
• Assist with lost and found procedures and documentation
• Monitor surveillance systems and report suspicious or unsafe activity
• Provide first response assistance when necessary and contact emergency services as appropriate
• Maintain confidentiality and exercise sound judgment at all times

Qualifications

• High school diploma or equivalent required
• NYS Guard Card (preferred)
• Prior security, hospitality, or customer service experience (preferred)
• Strong interpersonal and communication skills
• Ability to remain calm and professional
• Attention to detail and strong observational skillsAbility to work independently and as part of a team
• Flexibility to work days, evenings, weekends, holidays, and overnight shifts as needed

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to patrol large resort grounds, both indoors and outdoors

Job Type

Full-time or Part Time

Compensation

From $18.00 per hour

Benefits

• Free meals for break period
• Discounts at Opal Collection Resorts
• Spa & Retail Discounts
• 24/7 Fitness Center Access

Full time benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Morning shifts, with nights as needed