Front Desk Agent

The Sagamore Resort; Bolton Landing (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

20% Discount in Resort Outlets

Hotel Discounts with OPAL

Friends and Family Discount

Job summary

The Sagamore Resort in Bolton Landing, NY seeks Front Desk Agents to join our team and deliver exceptional guest service. You will greet guests, assist with check-in/out, and provide detailed information about rooms and resort amenities.

In this role you’ll handle reservations, maintain accurate records, and work within a fast-paced hospitality environment while upholding our guest‑focused standards. Competitive pay and benefits are offered.

Qualifications

• Must be guest-focused and able to deliver friendly, professional service.
• Strong communication skills and ability to multitask at the front desk.
• Team-oriented with the ability to work in a fast-paced environment.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Process reservations and inform guests about rooms and resort amenities.
• Handle deposits, records, and registration cards; ensure reports are accurate.
• Provide information on schedules, activities and OPAL loyalty benefits.

Skills

Guest service

Communication

Team player

Job description

The Sagamore is seeking Front Desk Agents to join our team! This crucial position is one of the first points of contact for our guests, front desk associates must be guest focused. We are looking for energetic individuals able to work in a fast-paced team environment.

Essential Duties and Responsibilities

• To be thoroughly acquainted with all check in and check out procedures.
• Ensures all necessary reports are run.
• Handles all shift duties including but not limited to charging deposits, recording amenities, filing registration cards.
• Familiar with all resort offerings and hours of operations, informing and directing guests for resort activities and amenities, and special groups for their specified itineraries.
• Familiar with package offerings and OPAL guest loyalty program.
• Address guest concerns in professional and sincere manner, or direct to management when appropriate.
• Able to process reservations, including describing types of rooms and available amenities/offerings to guests.

Compensation: $18.51 / hour

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• 20% Discount in Resort Outlets
• Hotel Discounts with OPAL
• Friends and Family Discount

The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.