Guest Experience Ambassador — Front Desk

The Sagamore Resort; Bolton Landing (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

20% Discount in Resort Outlets

Hotel Discounts with OPAL

Friends and Family Discount

Job summary

The Sagamore Resort in Bolton Landing, NY seeks Front Desk Agents to join our team and deliver exceptional guest service. You will greet guests, assist with check-in/out, and provide detailed information about rooms and resort amenities.

In this role you’ll handle reservations, maintain accurate records, and work within a fast-paced hospitality environment while upholding our guest‑focused standards. Competitive pay and benefits are offered.

Qualifications

• Must be guest-focused and able to deliver friendly, professional service.
• Strong communication skills and ability to multitask at the front desk.
• Team-oriented with the ability to work in a fast-paced environment.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Process reservations and inform guests about rooms and resort amenities.
• Handle deposits, records, and registration cards; ensure reports are accurate.
• Provide information on schedules, activities and OPAL loyalty benefits.

Skills

Guest service

Communication

Team player

Job description

The Sagamore Resort in Bolton Landing, NY seeks Front Desk Agents to join our team and deliver exceptional guest service. You will greet guests, assist with check-in/out, and provide detailed information about rooms and resort amenities.

In this role you’ll handle reservations, maintain accurate records, and work within a fast-paced hospitality environment while upholding our guest‑focused standards. Competitive pay and benefits are offered.