Resort Guest Experience Specialist

Smugglers; Jeffersonville (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Smugglers in Jeffersonville, VT seeks a friendly Guest Service Desk Agent to greet guests, assist with check-ins/outs and guide them to resort amenities and local attractions. You’ll handle bookings, answer questions, and keep guest experiences smooth and memorable.

Ideal candidates are enthusiastic, with strong communication and listening skills, comfortable with computers, and able to multitask in a fast-paced environment. Prior resort or customer service experience is a plus.

Qualifications

• Enthusiastic individuals with a positive, can-do attitude.
• Strong communication and active listening skills.
• Comfort with computer technology and multitasking in a fast-paced setting.
• Detail-oriented, self-motivated team players.
• Prior customer service or resort experience is a plus!

Responsibilities

• Greet guests with a warm, genuine welcome upon arrival and departure.
• Ensure smooth, efficient check-ins and check-outs while delivering top-notch customer service.
• Provide expert guidance on resort programs, package inclusions, dining options, and local attractions.
• Assist guests with booking all resort activities.
• Manage room reservations and process billing adjustments as needed.
• Address guest questions and concerns in person and over the phone with a positive, problem-solving attitude.
• Perform additional tasks as assigned to enhance the guest experience.

Skills

Communication skills

Active listening

Tech-savvy

Multitasking

Team player

Job description

Smugglers in Jeffersonville, VT seeks a friendly Guest Service Desk Agent to greet guests, assist with check-ins/outs and guide them to resort amenities and local attractions. You’ll handle bookings, answer questions, and keep guest experiences smooth and memorable.

Ideal candidates are enthusiastic, with strong communication and listening skills, comfortable with computers, and able to multitask in a fast-paced environment. Prior resort or customer service experience is a plus.