Guest Experience Specialist

Larkin Hospitality; South Burlington (VT); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Larkin Hospitality in Vermont is seeking a Guest Service Representative to deliver exceptional service to guests during their stay. The role requires a professional demeanor and a commitment to a welcoming, efficient experience for all guests.

You will greet guests, handle check-in/check-out, respond to inquiries, and coordinate with housekeeping to ensure rooms are clean and ready. The position emphasizes accuracy in payments and a proactive, guest-focused approach.

Qualifications

• Experience in a customer service or guest relations role.
• Experience in hospitality or hotel environment preferred.
• Ability to use computer systems and software related to guest services.

Responsabilités

• Greet and welcome guests upon arrival and assist with information as needed.
• Handle check-in and check-out processes efficiently and accurately.
• Respond to inquiries, resolve issues, and maintain guest satisfaction.
• Coordinate with housekeeping and maintenance to ensure clean, well-maintained rooms.
• Process payments and manage billing inquiries accurately.
• Assist in managing reservations and room assignments to optimize occupancy.

Connaissances

Customer service

Verbal communication

Multitasking

Attention to detail

Teamwork

Description du poste

Larkin Hospitality in Vermont is seeking a Guest Service Representative to deliver exceptional service to guests during their stay. The role requires a professional demeanor and a commitment to a welcoming, efficient experience for all guests.

You will greet guests, handle check-in/check-out, respond to inquiries, and coordinate with housekeeping to ensure rooms are clean and ready. The position emphasizes accuracy in payments and a proactive, guest-focused approach.