Front Desk Guest Experience Specialist

Cherry Valley Hotel; Bennington (VT); On-site; USD 21,000 - 26,000; Full time

Job summary

Cherry Valley Hotel in Vermont seeks a Front Desk Agent to warmly welcome guests and support them throughout their stay. You will handle check-in/check-out, answer inquiries, and assist with luggage, directions, and guest needs in a fast-paced environment.

The role emphasizes excellent English communication, accurate handling of transactions, and reliable use of front desk software. This on-site position requires standing for long periods and light physical effort.

Qualifications

• Excellent customer service skills and a welcoming demeanor.
• Strong verbal and written English communication abilities.
• Ability to handle cash/credit transactions accurately.
• Familiarity with front desk software and basic office tasks.

Responsibilities

• Make a First Impression – greet guests warmly in person or by phone to deliver a great hospitality experience.
• Make a Lasting Impression – assist guests during checkout, listen to feedback, and address concerns courteously.
• Enjoy Problem Solving – assist guests with luggage, directions, restaurant recommendations, or other needs.
• Be Accountable – handle messages, routing calls, and monetary transactions accurately and efficiently.
• Be a Safety & Security Agent – follow hotel safety policies and escalate issues as needed.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Tools

Front desk software

Job description

Cherry Valley Hotel in Vermont seeks a Front Desk Agent to warmly welcome guests and support them throughout their stay. You will handle check-in/check-out, answer inquiries, and assist with luggage, directions, and guest needs in a fast-paced environment.

The role emphasizes excellent English communication, accurate handling of transactions, and reliable use of front desk software. This on-site position requires standing for long periods and light physical effort.