Resort Guest Experience Associate

Travel + Leisure Co.; Newport (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Job summary

Travel + Leisure Co. in Newport, RI seeks a friendly Guest Services Associate to welcome guests from arrival to checkout, share information about the resort and local attractions, and help guests with room rate quotes and reservations.

You will handle cash and card transactions, maintain accurate folios, and respond quickly to guest questions, contributing to memorable vacations and a positive guest experience.

Qualifications

• Professional appearance and positive attitude.
• Excellent communication in English.
• Ability to solve problems with minimal supervision.
• Basic math skills and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Provide warm welcomes and guide guests through registration and checkout.
• Explain resort features and local attractions and provide room rate quotes.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete cashier duties.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals or groups.
• Respond to guest inquiries and concerns promptly.

Skills

Professional appearance

Excellent communication

Problem solving

Basic math

Multitasking

Attention to detail

Computer skills

Job description

Travel + Leisure Co. in Newport, RI seeks a friendly Guest Services Associate to welcome guests from arrival to checkout, share information about the resort and local attractions, and help guests with room rate quotes and reservations.

You will handle cash and card transactions, maintain accurate folios, and respond quickly to guest questions, contributing to memorable vacations and a positive guest experience.