Resort Guest Concierge: Check-In, Reservations & Service

Travel + Leisure Co.; Indio (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Indio, California. You will warmly welcome guests, assist with registration and checkout, and provide information about the resort and area attractions.

The role involves processing payments, handling reservations, and delivering exceptional service in a fast-paced environment. Strong communication in English, a professional appearance, and the ability to multitask are essential.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and guide them from registration to checkout.
• Provide information about the resort and nearby attractions.
• Issue unit keys and process room reservations.
• Provide room rate quotes and confirm reservations.
• Handle cash/credit card transactions following procedures.
• Balance cash receipts and complete money handling tasks.
• Respond promptly to guest inquiries and concerns.

Skills

Customer service

Cash handling

Communication

Multitasking

Attention to detail

English literacy

Problem solving

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Indio, California. You will warmly welcome guests, assist with registration and checkout, and provide information about the resort and area attractions.

The role involves processing payments, handling reservations, and delivering exceptional service in a fast-paced environment. Strong communication in English, a professional appearance, and the ability to multitask are essential.