Resort Guest Communications Specialist

Vacatia, Inc.; Las Vegas (NV); On-site; USD 19,000 - 26,000; Full time

Job summary

The Grandview Resort is seeking a friendly PBX Operator to act as the communication hub for the property, handling guest calls and supporting internal operations with a professional, guest-first approach.

The role requires strong communication, multitasking, and a positive attitude to deliver outstanding guest care in a fast-paced hospitality environment. Evening, weekend, and holiday availability is preferred; bilingual skills are a plus.

Qualifications

• 1+ year of hospitality or customer service experience preferred.
• Strong communication and professional phone manner.
• Ability to multitask and manage multiple calls.
• Basic computer skills and willingness to learn property systems.
• High School diploma or GED required.
• Evenings, weekends and holidays availability.

Responsibilities

• Answer and direct incoming calls professionally.
• Assist guests with questions about resort amenities and services.
• Route calls to guest rooms or departments.
• Set up and manage guest wake-up calls.
• Monitor emergency calls and notify teams.
• Support engineering dispatch and service requests.
• Distribute faxes and report maintenance or safety issues.
• Maintain a positive, cheerful tone and deliver outstanding guest care.
• Support overall resort operations as assigned.

Skills

Communication skills

Multitasking

Problem solving

Computer skills

Bilingual

Reliability

Punctuality

Education

High School diploma or GED

Tools

Phone system

Property management system

Job description

The Grandview Resort is seeking a friendly PBX Operator to act as the communication hub for the property, handling guest calls and supporting internal operations with a professional, guest-first approach.

The role requires strong communication, multitasking, and a positive attitude to deliver outstanding guest care in a fast-paced hospitality environment. Evening, weekend, and holiday availability is preferred; bilingual skills are a plus.