PBX Operator

Vacatia, Inc.; Las Vegas (NV); On-site; USD 19,000 - 26,000; Full time

Job summary

The Grandview Resort is seeking a friendly PBX Operator to act as the communication hub for the property, handling guest calls and supporting internal operations with a professional, guest-first approach.

The role requires strong communication, multitasking, and a positive attitude to deliver outstanding guest care in a fast-paced hospitality environment. Evening, weekend, and holiday availability is preferred; bilingual skills are a plus.

Qualifications

• 1+ year of hospitality or customer service experience preferred.
• Strong communication and professional phone manner.
• Ability to multitask and manage multiple calls.
• Basic computer skills and willingness to learn property systems.
• High School diploma or GED required.
• Evenings, weekends and holidays availability.

Responsibilities

• Answer and direct incoming calls professionally.
• Assist guests with questions about resort amenities and services.
• Route calls to guest rooms or departments.
• Set up and manage guest wake-up calls.
• Monitor emergency calls and notify teams.
• Support engineering dispatch and service requests.
• Distribute faxes and report maintenance or safety issues.
• Maintain a positive, cheerful tone and deliver outstanding guest care.
• Support overall resort operations as assigned.

Skills

Communication skills

Multitasking

Problem solving

Computer skills

Bilingual

Reliability

Punctuality

Education

High School diploma or GED

Tools

Phone system

Property management system

Job description

Now Hiring: PBX Operator | Join Our Resort Team at The Grandview Resort!

Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, we’d love to meet you!

We’re currently seeking a PBX Operator to join our resort team. In this role, you’ll serve as the communication hub of the property—ensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.

Location: 9940 S Las Vegas Blvd, Las Vegas, NV 89183

Pay Rate: $16/hr

What You'll Do:

Answer and direct incoming calls in a timely, professional, and friendly manner

Assist guests with questions about resort amenities, services, and facilities

Route calls accurately to guest rooms or appropriate departments

Respond to guest requests quickly and ensure follow-through

Set up and manage guest wake-up calls

Monitor emergency calls and notify appropriate teams immediately

Support engineering dispatch and coordinate service requests

Distribute incoming faxes to the appropriate departments

Report maintenance issues, safety concerns, or suspicious activity

Maintain a positive, cheerful, and professional tone in all interactions

Deliver outstanding customer care with every guest interaction

Support overall resort operations and complete additional duties as assigned

What We’re Looking For:

1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)

Strong communication skills with a professional phone presence

Ability to multitask and manage multiple calls and priorities efficiently

Strong problem-solving skills and attention to detail

Basic computer proficiency and ability to learn phone and property systems

Bilingual skills are a plus

Dependable, punctual, and able to work independently

High School diploma or GED required

Availability to work evenings, weekends, and holidays

Why Join Us?

Be the voice of the resort and make a direct impact on the guest experience

Work in a professional, team-oriented hospitality environment

Gain valuable experience in resort operations and guest communications

Be part of a supportive team focused on service excellence

Ready to be the voice that keeps our resort connected?