Resort General Manager — Lead Guest Experience & Growth

Horizon Hospitality Associates, Inc; Palo Verde (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

25% bonus program

Health insurance (paid)

401(k) with match

Paid time off

Job summary

Horizon Hospitality Associates, Inc. seeks a dynamic Vice President of Recruiting to oversee operations at a prestigious resort.

You will lead guest services, financial performance, team development, and community engagement while shaping recruitment and retention strategies to elevate guest experiences. As a hands-on leader, you will build strong teams, drive annual budgets, and collaborate with ownership to design marketing initiatives that boost reservations and occupancy, all while

Qualifications

• Minimum 5+ years of leadership experience in hospitality, resort management, or related operations.
• Strong financial management skills, including budgeting, forecasting, and P&L oversight.
• Excellent communication, problem-solving, and organizational abilities.
• Proven ability to lead teams, handle guest concerns with professionalism, and uphold brand standards.
• Proficiency with Microsoft Office and property management or accounting systems.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience).

Responsibilities

• Oversee all property operations, ensuring an exceptional guest experience and seamless daily performance.
• Recruit, train, and inspire a motivated team committed to service excellence.
• Develop and execute marketing and promotional strategies to increase reservations and overall occupancy.
• Prepare and manage annual operating budgets; monitor monthly performance and identify growth opportunities.
• Collaborate with activities and recreation teams to design and deliver engaging guest experiences.
• Maintain property standards, oversee capital improvements, and ensure compliance with local, state, and federal regulations.
• Serve as the primary point of contact for guests, residents, and ownership, promoting a warm and professional environment.

Skills

Leadership

Financial management

Communication

Problem solving

Team leadership

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Property management systems

Accounting software

Job description

Horizon Hospitality Associates, Inc. seeks a dynamic Vice President of Recruiting to oversee operations at a prestigious resort.

You will lead guest services, financial performance, team development, and community engagement while shaping recruitment and retention strategies to elevate guest experiences. As a hands-on leader, you will build strong teams, drive annual budgets, and collaborate with ownership to design marketing initiatives that boost reservations and occupancy, all while