Front Desk Guest Experience Specialist

Roberts Resorts & Communities; El Mirage (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Employer-paid life insurance

401(k) with company match

Paid holidays

Complimentary resort stay

Job summary

Roberts Resorts & Communities is seeking a Front Desk Associate to greet guests, manage check-ins/outs, and handle reservations with professional service. You will respond to inquiries, coordinate with maintenance, and maintain smooth front desk operations using property management software and MS Office.

The role emphasizes strong communication, multitasking, and attention to detail in a fast-paced hospitality environment, with full-time hours and benefits included.

Qualifications

• High school diploma or equivalent required.
• Front desk experience or hospitality experience preferred but not required.
• Proficiency with computer systems including property management software and MS Office.

Responsibilities

• Manage check-in and check-out procedures and reservations.
• Answer inquiries and provide outstanding guest service.
• Coordinate with maintenance to address guest concerns promptly.
• Handle mail, packages, and filing; maintain organized records.
• Communicate with residents and guests via email as required.
• Input meter readings for utility billing and financial tracking.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem-solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma

Tools

Property management software

Microsoft Office

Job description

Roberts Resorts & Communities is seeking a Front Desk Associate to greet guests, manage check-ins/outs, and handle reservations with professional service. You will respond to inquiries, coordinate with maintenance, and maintain smooth front desk operations using property management software and MS Office.

The role emphasizes strong communication, multitasking, and attention to detail in a fast-paced hospitality environment, with full-time hours and benefits included.