Resort Front Desk Specialist - Guest Experience

Village Camp; El Mirage (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Inclusive community

Complimentary stay at a resort

Job summary

Roberts Resorts & Communities is seeking a Front Desk Associate to greet guests, manage check-ins/outs, process reservations, and answer inquiries with professionalism. You will support daily front desk operations, maintain records, and coordinate with maintenance to address guest concerns.

The role emphasizes strong customer service, clear communication, multitasking in a fast-paced environment, and accurate handling of payments and files. PTO and inclusive community benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in customer service, front desk operations, or hospitality is preferred but not required.
• Proficiency with computer systems, including property management software and MS Office, is desirable.
• Strong communication and interpersonal skills are essential, with the ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the initial point of contact for guests and residents, delivering outstanding customer service.
• Manage check-in and check-out procedures and handle reservations.
• Address inquiries and maintain smooth front desk operations.
• Maintain organized resort files, reports, and records, ensuring accuracy.
• Input meter readings for utility tracking and billing as needed.
• Coordinate with maintenance to address guest concerns promptly.
• Communicate with residents via email and online chat as required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Problem solving

Organization

Computer proficiency

Positive attitude

Education

High school diploma or equivalent

Tools

Property management software

Microsoft Office

Job description

Roberts Resorts & Communities is seeking a Front Desk Associate to greet guests, manage check-ins/outs, process reservations, and answer inquiries with professionalism. You will support daily front desk operations, maintain records, and coordinate with maintenance to address guest concerns.

The role emphasizes strong customer service, clear communication, multitasking in a fast-paced environment, and accurate handling of payments and files. PTO and inclusive community benefits are offered.