Guest Experience Specialist - Front Desk & Reservations

Roberts Resorts & Communities; Bellemont (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Complimentary Resort Stay

401(k) with Match

Paid Time Off

Holidays

Job summary

Roberts Resorts & Communities is seeking a Front Desk Associate to be the first point of contact for guests and visitors. You will manage check-in/check-out, reservations, and inquiries while upholding exceptional service standards.

Ideal candidates will have strong communication, multitasking, and problem-solving skills, plus proficiency with property management software and Microsoft Office. This role offers opportunities for growth and a vibrant hospitality environment.

Qualifications

• Experience delivering high level guest service in hospitality or customer-facing roles.

Responsibilities

• Check-in and check-out guests efficiently and warmly.
• Handle reservations and guest inquiries via phone, chat, and in person.
• Maintain accurate guest records and resort files.
• Process payments and deposits using resort software.
• Communicate with maintenance and staff to address guest needs.
• Prepare and distribute resort communications and notices.

Skills

Customer Service

Multitasking

Communication

Attention to Detail

Problem-Solving

Organization

Computer Proficiency

Education

High School Diploma

Tools

Property Management Software

Microsoft Office

Job description

Roberts Resorts & Communities is seeking a Front Desk Associate to be the first point of contact for guests and visitors. You will manage check-in/check-out, reservations, and inquiries while upholding exceptional service standards.

Ideal candidates will have strong communication, multitasking, and problem-solving skills, plus proficiency with property management software and Microsoft Office. This role offers opportunities for growth and a vibrant hospitality environment.