Resort Front Office Leader: Guest Experience & Team Growth

Vacatia; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Vacatia in Las Vegas seeks an energetic Front Office Manager to oversee Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control. Lead and develop a high-performing team to deliver exceptional guest experiences.

You will manage daily operations, monitor room status and occupancy, handle escalations, and coordinate with Housekeeping and other departments to ensure seamless service. The ideal candidate has 3+ years of front office leadership in a resort setting, is a strong

Qualifications

• 3+ years of front office management experience in a resort or timeshare setting.
• Strong communication and leadership skills with ability to coach and motivate teams.
• Proficiency in MS Word and Excel; ability to work evenings, weekends, and holidays.

Responsibilities

• Lead and inspire the Front Office team, including hiring, training, coaching, scheduling, and mentoring to ensure service excellence.
• Oversee daily operations across Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control.
• Deliver top-tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism.

Skills

Front Office Management

Team Leadership

Customer Service

Scheduling

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Vacatia in Las Vegas seeks an energetic Front Office Manager to oversee Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control. Lead and develop a high-performing team to deliver exceptional guest experiences.

You will manage daily operations, monitor room status and occupancy, handle escalations, and coordinate with Housekeeping and other departments to ensure seamless service. The ideal candidate has 3+ years of front office leadership in a resort setting, is a strong