Front Office Manager

Vacatia; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Vacatia in Las Vegas seeks an energetic Front Office Manager to oversee Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control. Lead and develop a high-performing team to deliver exceptional guest experiences.

You will manage daily operations, monitor room status and occupancy, handle escalations, and coordinate with Housekeeping and other departments to ensure seamless service. The ideal candidate has 3+ years of front office leadership in a resort setting, is a strong

Qualifications

• 3+ years of front office management experience in a resort or timeshare setting.
• Strong communication and leadership skills with ability to coach and motivate teams.
• Proficiency in MS Word and Excel; ability to work evenings, weekends, and holidays.

Responsibilities

• Lead and inspire the Front Office team, including hiring, training, coaching, scheduling, and mentoring to ensure service excellence.
• Oversee daily operations across Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control.
• Deliver top-tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism.

Skills

Front Office Management

Team Leadership

Customer Service

Scheduling

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

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Are you a hands‑on hospitality leader who thrives in a fast‑paced resort environment? Do you love developing teams, elevating guest experiences, and creating smooth, memorable arrivals for every guest who walks through the door? If so, we want to meet you!

We’re looking for an energetic and service-driven Front Office Manager to oversee our Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control operations. This is a key leadership role responsible for ensuring exceptional guest service, seamless daily operations, and high‑performing team members.

Location: 8280 Dean Martin Dr, Las Vegas, NV 89139

What You’ll Do

Lead and inspire a dynamic Front Office team—hiring, training, coaching, scheduling, and mentoring to ensure excellence.

Oversee daily operations across multiple guest‑facing departments, ensuring all service and safety standards are consistently met.

Deliver top‑tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism and care.

Monitor room status, occupancy forecasting, and cash‑handling accuracy—using daily reports and guest feedback to identify opportunities for improvement.

Collaborate closely with Housekeeping, Vendors, Suppliers, and all resort departments to deliver seamless, elevated guest experiences.

Manage administrative responsibilities including payroll, scheduling, group and VIP communications, reports, and department documentation.

Facilitate regular team meetings, maintain strong communication across departments, and ensure all staff remain trained in emergency and safety procedures.

Jump in to support other teams during high‑demand periods and contribute to the resort’s culture of teamwork and hospitality.

What We’re Looking For

3+ years of front office management experience—timeshare or resort experience highly preferred.

A strong communicator with proven ability to lead, coach, and motivate teams.

Skilled at handling multiple priorities and resolving problems with confidence and professionalism.

Proficient in Microsoft Word and Excel.

High School Diploma or GED required.

Ability to work evenings, Fridays, Saturdays, Sundays, and holidays.

Why You’ll Love Working With Us

Be part of a respected, guest‑focused resort with a strong culture of teamwork and service excellence.

Have a meaningful impact on guest satisfaction and overall resort success.

Grow your career with a company that values leadership development and internal advancement.

Ready to lead a high-performing front office team and make a difference every day?