Resort Front Desk & Guest Experience Concierge

Brasada-Ranch; Oregon (WI); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision package

401k with company match

Tuition reimbursement

Free golf privileges

Seasonal Family Pass to athleticcenter

Employee discounts at restaurants, spa

One complimentary Brasada trail ride

Flex-Rewards up to $600 annually

Job summary

Brasada Ranch in Central Oregon is seeking team members for the Athletic Center to deliver exceptional guest experiences. You will handle check-in, reservations, and retail sales while supporting various activities across the facility.

Ideal candidates will have strong communication, customer service, and multitasking skills, with CPR/First Aid certification and a hospitality mindset. This role requires flexibility in scheduling and a willingness to engage with guests and staff across

Qualifications

• Effective oral, written and telephone communication skills.
• Experience in upscale hotel or resort setting preferred.
• Ability to build relationships with members, guests and community.
• CPR, AED and First Aid certification required.
• OLCC Server permit desired, Food Handler permit desired.

Responsibilities

• Control access to the facility through positive guest engagement and policies.
• Answer phones, emails, and texts for Athletic Center operations.
• Book reservations for Swim, Gym, Studio and Youth Programs.
• Use POS software (Jonas) to process transactions.
• Manage check-in/out for youth programs and activities.
• Merchandise and sell retail items to guests and members.
• Build relationships with member base to understand needs.
• Communicate daily activities with all departments.
• Follow opening/closing procedures of the Athletic Center.
• Assist with other duties around the Athletic Center (cleanliness, pool area, meals).

Skills

Communication skills

Customer service

Multitasking

Relationship building

Time management

Organization

CPR/AED/First Aid

OLCC Permit

Food Handlers Permit

Job description

Brasada Ranch in Central Oregon is seeking team members for the Athletic Center to deliver exceptional guest experiences. You will handle check-in, reservations, and retail sales while supporting various activities across the facility.

Ideal candidates will have strong communication, customer service, and multitasking skills, with CPR/First Aid certification and a hospitality mindset. This role requires flexibility in scheduling and a willingness to engage with guests and staff across