Athletic Center Front Desk Attendant

Brasada Ranch Limited; Oregon (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company match

Tuition reimbursement

Free golf privileges

Seasonal Family Pass to athleticCenter

Employee discounts at restaurants, spa

Trail ride through Brasada Trails

Flex-Rewards Reimbursement up to $600

Job summary

Brasada Ranch in Central Oregon is seeking an Athletic Center Associate to deliver exceptional guest experiences and manage member services.

You will handle reservations, front desk communications, retail sales, and coordination with other departments to ensure high standards of hospitality in a resort setting.

Qualifications

• Strong background in customer service and problem resolution.
• Upscale resort/hotel setting experience preferred.
• CPR/AED/First Aid certification required.
• OLCC Server’s Permit desired.
• Food Handlers Permit desired.
• Excellent communication (oral/written) and organizational skills.
• Ability to multitask and remain composed under high volume.
• Knowledge and enthusiasm for Central Oregon.
• Ability to build relationships with members and guests.

Responsibilities

• Control access to facility through positive guest engagements and check-in procedures.
• Answer phones, emails, and texts for Athletic Center operations via Alice app.
• Book reservations for Swim, Gym, Studio, and Youth Programs.
• Use POS software Jonas for transactions and sales.
• Facilitate check-in/out for youth programs and activities.
• Merchandise, market and sell retail items to guests and members.
• Build relationships with the member base to understand needs.
• Communicate daily activities with all departments.
• Follow opening/closing procedures for Athletic Center.
• Assist with other duties around the Athletic Center, including maintenance and service.
• Maintain flexibility to work varying schedules week to week.
• Perform additional responsibilities as assigned.

Skills

Customer service

Communication

Relationship building

Multitasking

Problem solving

Sales/upsell

Attention to detail

Teamwork

Job description

Description

Love What You Do, Everyday.

Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you’re surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you’ll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they’re the reason we are ranked as the #8 Best Resort in the United States by Conde Nast Traveler’. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That’s why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails
• Flex-Rewards Reimbursement Program valued up to $600 annually that increases every year on your Brasada anniversary.

Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

General Responsibilities

• Effectively control access to the facility through positive customer engagements and club check in policies & procedures.
• Answering phones, emails, and texts (through our onsite concierge app Alice) as it pertains to Athletic Center operations.
• Effectively booking reservations as it applies to daily Swim, Gym, Studio, and Youth Programs on property.
• Effective use of our Point of Sale software JONAS.
• Facilitating the check-in and check-out processes for youth programs and activities.
• Effectively merchandise, market and sell retail items to guests and members.
• Establish and build relationships with member base to understand needs and expectations.
• Effectively communicate with all departments on daily activities and opportunities.
• Adhere to all opening and closing procedures of the Athletic Center.
• Assist as needed with other duties in and around the Athletic Center, including (but not limited to) maintaining facility and pool deck cleanliness, serving food, facilitating poolside activities, stocking locker rooms and fitness facility with appropriate amenities, etc.
• Ability to work a flexible schedule week to week.
• Perform additional responsibilities and duties as assigned.

Requirements

Skills/Traits

• Effective oral/written/telephone communication skills and well-developed project management skills.
• Knowledge and enthusiasm for Central Oregon.
• Strong background in customer service and problem resolution skills
• Experience working in an upscale hotel / resort setting suggested
• Ability to seek and build relationships with members, guests and the local community.
• Ability to multitask and maintain composure under multiple / high-volume demands.
• Time management and organization skills required.
• CPR/AED/First Aid Certification required
• OLCC Server’s Permit desired
• Food Handlers Permit desired