Athletic Center Front Desk Attendant

Brasada-Ranch; Oregon (WI); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision package

401k with company match

Tuition reimbursement

Free golf privileges

Seasonal Family Pass to athleticcenter

Employee discounts at restaurants, spa

One complimentary Brasada trail ride

Flex-Rewards up to $600 annually

Job summary

Brasada Ranch in Central Oregon is seeking team members for the Athletic Center to deliver exceptional guest experiences. You will handle check-in, reservations, and retail sales while supporting various activities across the facility.

Ideal candidates will have strong communication, customer service, and multitasking skills, with CPR/First Aid certification and a hospitality mindset. This role requires flexibility in scheduling and a willingness to engage with guests and staff across

Qualifications

• Effective oral, written and telephone communication skills.
• Experience in upscale hotel or resort setting preferred.
• Ability to build relationships with members, guests and community.
• CPR, AED and First Aid certification required.
• OLCC Server permit desired, Food Handler permit desired.

Responsibilities

• Control access to the facility through positive guest engagement and policies.
• Answer phones, emails, and texts for Athletic Center operations.
• Book reservations for Swim, Gym, Studio and Youth Programs.
• Use POS software (Jonas) to process transactions.
• Manage check-in/out for youth programs and activities.
• Merchandise and sell retail items to guests and members.
• Build relationships with member base to understand needs.
• Communicate daily activities with all departments.
• Follow opening/closing procedures of the Athletic Center.
• Assist with other duties around the Athletic Center (cleanliness, pool area, meals).

Skills

Communication skills

Customer service

Multitasking

Relationship building

Time management

Organization

CPR/AED/First Aid

OLCC Permit

Food Handlers Permit

Job description

Description

Love What You Do, Everyday.

Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you’re surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you’ll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they’re the reason we are ranked as the #8 Best Resort in the United States by Conde Nast Traveler’. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That’s why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails
• Flex-Rewards Reimbursement Program valued up to $600 annually that increases every year on your Brasada anniversary.

Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

General Responsibilities

• Effectively control access to the facility through positive customer engagements and club check in policies & procedures.
• Answering phones, emails, and texts (through our onsite concierge app Alice) as it pertains to Athletic Center operations.
• Effectively booking reservations as it applies to daily Swim, Gym, Studio, and Youth Programs on property.
• Effective use of our Point of Sale software JONAS.
• Facilitating the check-in and check-out processes for youth programs and activities.
• Effectively merchandise, market and sell retail items to guests and members.
• Establish and build relationships with member base to understand needs and expectations.
• Effectively communicate with all departments on daily activities and opportunities.
• Adhere to all opening and closing procedures of the Athletic Center.
• Assist as needed with other duties in and around the Athletic Center, including (but not limited to) maintaining facility and pool deck cleanliness, serving food, facilitating poolside activities, stocking locker rooms and fitness facility with appropriate amenities, etc.
• Ability to work a flexible schedule week to week.
• Perform additional responsibilities and duties as assigned.

Requirements

Skills/Traits

Effective oral/written/telephone communication skills and well-developed project management skills.

Knowledge and enthusiasm for Central Oregon.

Strong background in customer service and problem resolution skills

Experience working in an upscale hotel / resort setting suggested

Ability to seek and build relationships with members, guests and the local community.

Ability to multitask and maintain composure under multiple / high-volume demands.

Time management and organization skills required.

CPR/AED/First Aid Certification required

OLCC Server’s Permit desired

Food Handlers Permit desired