Resort Front Desk Concierge – Guest Experience Pro

Terra West Management Services; Lahaina (HI); On-site; USD 26,174 - 34,440; Full time

Job summary

Terra West Management Services in Lahaina is seeking a friendly, professional front desk associate to manage guest check-in and check-out at our resort.

You will input guest data, assign rooms, handle reservations, process payments, and provide outstanding service every shift. The role requires excellent communication, computer skills, and a neat appearance; prior hospitality experience is preferred.

Qualifications

• High school diploma or equivalent.
• 1–2 years of front desk or guest services experience.
• Strong English communication, oral and written.
• Proficient computer and telephone systems.
• Experience with cash handling and payment software preferred.

Responsibilities

• Provide superb customer and professional service regardless of guest demeanor, with company service standards.
• Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
• Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
• Effectively handle and fulfill guest requests.
• Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
• Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
• Efficiently check guests in and out of the resort.
• Maintain a flexible work schedule based on business needs.
• Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
• Must be able to understand and use the telephone system.
• Must be able to take reservations for owners/guests and input into resort system.
• Perform all other job requests as assigned by management.
• Different payment types and cash transaction

Skills

Customer service

Cash handling

English fluency

Telephone systems

Computer skills

Education

High school diploma

Tools

Front desk software

POS system

Reservation software

Job description

Terra West Management Services in Lahaina is seeking a friendly, professional front desk associate to manage guest check-in and check-out at our resort.

You will input guest data, assign rooms, handle reservations, process payments, and provide outstanding service every shift. The role requires excellent communication, computer skills, and a neat appearance; prior hospitality experience is preferred.