Guest Experience Concierge

Koloa Landing Poipu Beach Resort; Koloa (HI); On-site; USD 34,000 - 48,000; Full time

Job summary

Koloa Landing Poipu Beach Resort is seeking a friendly, professional Front Desk Associate to greet guests, handle check-in/out, and manage payments with accuracy. You will balance a cash drawer, assist guests with special requests, and coordinate with other departments to ensure a seamless stay.

Strong communication and customer service skills are essential, as is familiarity with basic computer systems and hotel software. A neat appearance and reliable attendance are expected.

Qualifications

• Must have strong communication and customer service skills.
• Ability to handle cash and process payments accurately.
• Familiarity with front desk software and MS Office is preferred.

Responsibilities

• Greet and welcome guests upon arrival.
• Register and check out guests; manage payments and balance cash drawer.
• Maintain house bank, process deposits, and provide accurate receipts.

Skills

Customer service

Communication

Cash handling

Multi-line phone

Data entry

Problem solving

Education

High school diploma or equivalent

Tools

PMS

PBX

Key system

MS Office

Job description

Koloa Landing Poipu Beach Resort is seeking a friendly, professional Front Desk Associate to greet guests, handle check-in/out, and manage payments with accuracy. You will balance a cash drawer, assist guests with special requests, and coordinate with other departments to ensure a seamless stay.

Strong communication and customer service skills are essential, as is familiarity with basic computer systems and hotel software. A neat appearance and reliable attendance are expected.