Guest Experience Agent - Front Desk

Hyatt Regency; Lahaina (HI); On-site; USD 35,679 - 41,975; Full time

Job summary

Hyatt Regency Maui Resort and Spa is seeking a Front Desk/Front Office Agent to greet guests on arrival and ensure a welcoming, comfortable stay. You will engage with guests, listen actively, and tailor service to preferences, acting as a primary contact throughout their visit.

Responsibilities include handling guest interactions, basic financial transactions, and supporting a smooth departure process to encourage repeat visits. The hotel emphasizes Hyatt's signature service and guest care.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Must be able to provide full availability including overnight, weekends, and holidays.

Responsibilities

• Greet guests on arrival and make them feel welcome and comfortable during their stay.
• Serve as a key contact for guests throughout their stay and assist with departures to encourage return.

Job description

Hyatt Regency Maui Resort and Spa is seeking a Front Desk/Front Office Agent to greet guests on arrival and ensure a welcoming, comfortable stay. You will engage with guests, listen actively, and tailor service to preferences, acting as a primary contact throughout their visit.

Responsibilities include handling guest interactions, basic financial transactions, and supporting a smooth departure process to encourage repeat visits. The hotel emphasizes Hyatt's signature service and guest care.