Front Desk Concierge — Guest Experience Leader

The Long Bay Resort; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid Time Off

401(k) plan with company match

Tuition Reimbursement

Resort accommodations discount

Job summary

Brittain Resorts & Hotels in Florida is seeking a Front Desk Agent to be the first point of contact for guests. You will greet, check-in/out guests, handle inquiries about facilities and services, and assist with reservations while processing payments to maintain accurate guest accounts.

The role requires flexibility for weekends/holidays, excellent communication, reliability, and teamwork. We offer a supportive culture, benefits, and growth opportunities within our range of Florida properties.

Qualifications

• Previous front desk experience required.
• Ability to work varied schedules including weekends/holidays.
• Clear, professional communication with guests and staff.
• Reliable, responsible and honest with strong teamwork.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently
• Handle guest inquiries and provide information about facilities and services
• Assist guests with reservations and booking arrangements
• Manage phone calls and reservations
• Process payments and maintain guest accounts
• Handle guest complaints and resolve issues promptly
• Other duties as assigned

Skills

Front desk exp

Guest service

Communication

Reliability

Teamwork

Job description

Brittain Resorts & Hotels in Florida is seeking a Front Desk Agent to be the first point of contact for guests. You will greet, check-in/out guests, handle inquiries about facilities and services, and assist with reservations while processing payments to maintain accurate guest accounts.

The role requires flexibility for weekends/holidays, excellent communication, reliability, and teamwork. We offer a supportive culture, benefits, and growth opportunities within our range of Florida properties.