Resort Front Desk Concierge – Guest Experience

Umpqua Hospitality LLC; Canyonville (OR); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Rx coverage

Paid time off

Life insurance

Disability coverage

401k match

Job summary

UIDC is seeking a Front Desk/Reservation Agent to deliver exceptional guest service at the resort. You will handle registration, room assignments, and cashiering while maintaining accuracy and courtesy throughout each shift.

Responsibilities include processing payments, coordinating with housekeeping, and supporting the Front Office team to ensure a smooth guest experience and adherence to internal controls.

Qualifications

• High School Diploma or GED required.
• 1 year of experience working in a customer service environment required.
• Experience with Micros, Patron, and Opera preferred.
• Clerical/administrative experience required.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Able to follow verbal as well as written instructions.
• 18 years of age or older.
• Must be able to obtain a Class I Gaming License.
• Must be able to obtain a Food Handlers Card.

Responsibilities

• Provide exceptional guest service for all resort guests.
• Handle registration, room assignments, check out and cashiering in a friendly, professional manner.
• Uphold the resort's commitment to exceptional guest service.
• Register guests, assign rooms and keys; accommodate special requests.
• Process payments in cash or credit card and maintain guest accounts.
• Coordinate room status updates with housekeeping and notify late checkouts or stayovers.
• Maintain logbooks and assist with reports and meetings.
• Follow proper procedures for noise complaints and security of keys.
• Adhere to cash handling and credit card policies.
• Maintain neat appearance and professional conduct on shift.
• Enrol new Members into the Players Club and update information.
• Support Front Office leadership and participate in training sessions.

Skills

Customer service

Verbal communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Tools

Micros

Patron

Opera

Microsoft Word

Microsoft Excel

Outlook

Job description

UIDC is seeking a Front Desk/Reservation Agent to deliver exceptional guest service at the resort. You will handle registration, room assignments, and cashiering while maintaining accuracy and courtesy throughout each shift.

Responsibilities include processing payments, coordinating with housekeeping, and supporting the Front Office team to ensure a smooth guest experience and adherence to internal controls.