Resort Front Desk Agent - Guest Experience & Daily Pay

Westgate Resorts; Orlando (FL); Vor Ort; USD 19.000 - 27.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid time off

Paid holidays

401(k) match

Daily Pay

Scholarship program

Loyalty program discounts

Wellness programs

Tuition assistance

Military leave

Employee assistance program

Low-cost gym membership

Career growth opportunities

Zusammenfassung

Westgate Resorts is hiring a Front Desk Agent at our Orlando property. You will welcome guests and owners, check them in/out, answer questions, provide local information, and coordinate with housekeeping and engineering to ensure a smooth stay.

This role emphasizes excellent guest service, professionalism, and the ability to work weekends and holidays. A high school diploma and basic cash handling are required, with opportunities for growth within our 60+ resorts.

Qualifikationen

• High school diploma, GED, or equivalent experience.
• Strong attention to detail with excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills with experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.

Aufgaben

• Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases while completing accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Kenntnisse

Excellent verbal communication

Microsoft Office proficiency

Cash handling accuracy

Customer service oriented

Organization and attention to detail

Ability to work independently

Ausbildung

High school diploma or GED

Jobbeschreibung

Westgate Resorts is hiring a Front Desk Agent at our Orlando property. You will welcome guests and owners, check them in/out, answer questions, provide local information, and coordinate with housekeeping and engineering to ensure a smooth stay.

This role emphasizes excellent guest service, professionalism, and the ability to work weekends and holidays. A high school diploma and basic cash handling are required, with opportunities for growth within our 60+ resorts.