Front Desk Associate: Flexible Hours & Daily Pay

Westgate Resorts; River (IL); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

401(k) with generous company match

Daily Pay – access earnings

Wellness programs

Tuition assistance

Employee Assistance Program (EAP)

Pet insurance

Loyalty program discounts

Low-cost gym membership

Schol arship program for dependents

Career growth opportunities

Community involvement

Job summary

Westgate River Ranch Resort & Rodeo, located in Florida, seeks a Front Desk Agent to warmly welcome guests and ensure a smooth, enjoyable stay. The role emphasizes hospitality aligned with Westgate's values of Passion, Integrity, and Work Ethic.

The position is part-time, requires weekend/holiday availability, and includes responsibilities from check-in to guest assistance and coordination with other departments.

Qualifications

• High school diploma, GED, or equivalent.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills with experience handling cash and maintaining accurate records.

Responsibilities

• Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases while completing accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Skills

Customer service

Communication

Detail oriented

Cash handling

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

Westgate River Ranch Resort & Rodeo, located in Florida, seeks a Front Desk Agent to warmly welcome guests and ensure a smooth, enjoyable stay. The role emphasizes hospitality aligned with Westgate's values of Passion, Integrity, and Work Ethic.

The position is part-time, requires weekend/holiday availability, and includes responsibilities from check-in to guest assistance and coordination with other departments.