Front Desk Agent

Westgate Resorts; Orlando (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) match

Daily Pay

Scholarship program

Loyalty program discounts

Wellness programs

Tuition assistance

Military leave

Employee assistance program

Low-cost gym membership

Career growth opportunities

Job summary

Westgate Resorts is hiring a Front Desk Agent at our Orlando property. You will welcome guests and owners, check them in/out, answer questions, provide local information, and coordinate with housekeeping and engineering to ensure a smooth stay.

This role emphasizes excellent guest service, professionalism, and the ability to work weekends and holidays. A high school diploma and basic cash handling are required, with opportunities for growth within our 60+ resorts.

Qualifications

• High school diploma, GED, or equivalent experience.
• Strong attention to detail with excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills with experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.

Responsibilities

• Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases while completing accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Skills

Excellent verbal communication

Microsoft Office proficiency

Cash handling accuracy

Customer service oriented

Organization and attention to detail

Ability to work independently

Education

High school diploma or GED

Job description

Pay Rate: $16.50/hour | Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

A charming all-villa resort, Westgate Leisure Resort provides you with a great opportunity to engage with visitors from around the world as they arrive to visit world-famous theme parks and attractions throughout Central Florida. As part of the Westgate Leisure Resort team, you will help provide guests a home away from home in this fun and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Pay Rate: $16.50/hour | Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

A charming all-villa resort, Westgate Leisure Resort provides you with a great opportunity to engage with visitors from around the world as they arrive to visit world-famous theme parks and attractions throughout Central Florida. As part of the Westgate Leisure Resort team, you will help provide guests a home away from home in this fun and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Front Desk Agent, you are the face of the resort and play a vital role in creating memorable experiences for our guests and owners. From arrival through departure, you will provide warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Front Desk Agent

• Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases while completing accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Qualifications

• High school diploma, GED, or equivalent experience.
• Strong attention to detail with excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills with experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.

Requirements

• Must be available to work weekends, holidays, and flexible schedules as business needs require.
• Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.

Additional Information

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.